Humidity-Controlled Storage · 45–55% RH · Vancouver, BC

Canada's Guitar Fulfillment Agency

Your guitars.
Ready to sell.
Across Canada.

We receive your instruments from anywhere in the world, inspect them, set them up, store them in climate-controlled conditions, and ship them to dealers and customers across Canada — so you can focus on building, not logistics.

Request a Quote Our Services

45–55%

RH Storage

48h

Max Inbound Processing

B2B + D2C

Distribution Channels

Canada-Wide

Dealer Network Reach

The Challenge

Guitars need climate control

Wood instruments crack, warp, and delaminate without proper humidity management. Generic warehouses don't know — or care.

Setup matters at point of sale

Guitars shipped directly from factories often need action and intonation work before a dealer or customer will be happy. That falls back on you.

Canadian import complexity

Duties, HS codes, CFIA and CBSA compliance — entering the Canadian market from abroad requires a local partner who understands the landscape.

Dealers expect B2B logistics

Canadian music retailers need EDI-ready, properly labeled, routed shipments — not unmarked boxes shipped from overseas with no tracking.

Returns need instrument expertise

When a guitar comes back, a generic 3PL will "inspect" and restock it. You need someone who can actually assess, triage, and decide what happens next.

What We Do

Every service your
Canadian operation needs

We built this agency specifically for guitar manufacturers. Every service is designed around instrument handling, dealer relationships, and the realities of the Canadian market.

01 / SIGNATURE SERVICE

Climate-Controlled
Guitar Storage

Your instruments live in a dedicated storage environment maintained at 45–55% relative humidity and 16–22°C year-round. Critical for wood stability — especially Vancouver's wet winters.

Continuous humidity & temperature monitoring with alerts
Dedicated guitar racking — no stacking, no crushing
Individual SKU tracking per serial number
Monthly inventory reports with photos on request

Instrument-Grade Facility

Inbound Quality
Control Inspection

Every guitar is inspected on arrival. We document condition, flag defects, and provide a per-unit QC report before anything enters your live inventory.

Finish and cosmetic assessment with photos
Structural check: neck joint, fret ends, nut, tuners
Written QC report per batch — shareable with your factory
Flagged units quarantined with defect classification

Quality Gate

Professional
Guitar Setup Service

We set up each guitar to market-ready playability standards — action, intonation, truss rod, tuning stability — before it ships to a dealer or customer.

String height (action) set to your brand spec or standard
Intonation and tuning stability check
Truss rod relief adjustment
Optional: re-string, nut slot adjustment, fret polish

Market-Ready

Issue Triage
& Minor Repairs

Not every defect warrants a full return to factory. We assess, fix minor cosmetic issues, and communicate transparently about what we can resolve vs. what needs escalation.

Cosmetic touch-ups: dings, finish blemishes, scratches
Hardware tightening, strap button, jack issues
Electronics check (acoustic-electric, active pickups)
Factory liaison for warranty escalations

Defect Recovery

B2B Dealer
Distribution

We ship to music retailers across Canada — from national chains to independent shops — with proper compliance labeling, routing guides, and tracking.

Retailer-compliant packaging and labeling
LTL and parcel carrier management
Purchase order processing and packing slip generation
Real-time tracking shared with dealers

Retailer-Ready

D2C eCommerce
Fulfillment

Sell direct to Canadian consumers through your own website or marketplace. We integrate with your platform and handle everything from pick-and-pack to returns.

Shopify, WooCommerce, Amazon.ca integration
Instrument-safe packaging for end consumer delivery
Canada Post, UPS, FedEx carrier options
Returns handling with QC re-inspection

eCommerce Ready

How It Works

From factory
to Canadian shelf

A straightforward, transparent process designed for international manufacturers who need a reliable, expert Canadian partner — not another generic logistics vendor.

Typical Timeline

Onboarding & setup3–5 days

Inbound + QC processing24–48h

Setup per unit (if included)1–3 days batch

B2B order dispatchSame or next day

Canada-wide delivery2–7 business days

Onboarding & Agreement

We discuss your product range, volumes, dealer network expectations, and setup requirements. You get a custom SLA with clear rates, turnaround commitments, and escalation protocols.

Custom SLA No Lock-In Dedicated Contact

Inbound Receiving & QC

Your shipment arrives at our Vancouver facility. We unbox, count, inspect each unit for damage, cosmetic defects, and structural issues — and photograph everything. A QC report is shared with you within 48 hours of receipt.

Per-Unit Photos Defect Classification Serial # Tracking

Setup & Triage (if selected)

Guitars that require professional setup are worked on by our luthier technicians. Any issues flagged in QC are either resolved in-house or escalated to you with a clear recommendation. Every guitar that leaves our facility plays well.

Luthier Technicians Setup to Spec Repair or Escalate

Climate Storage & Inventory Management

Inventory lives in our humidity-controlled warehouse, organized by SKU and serial number. You have access to live stock levels via our web portal. We alert you when any unit reaches critical levels.

Real-Time Portal Low-Stock Alerts 45–55% RH

Order Fulfillment & Distribution

When orders come in — from your dealers or your D2C store — we pick, pack using instrument-safe materials, generate compliant documentation, and ship. Tracking is automatically sent to the recipient. For B2B orders, we follow each retailer's routing guide.

Same-Day Dispatch Dealer Compliance Auto Tracking

Returns & Reverse Logistics

Returns arrive back at our facility. Every returned guitar is re-inspected, condition-graded, and either restocked, flagged for repair, or documented for warranty processing. No guessing — you get a clear report on every return.

Re-Inspection Report Condition Grading Warranty Support

Transparent Pricing

Built to protect
your margins

No hidden fees. No surprise charges. We build a custom rate card with you — but here's our standard starting framework to help you plan.

Storage

Climate Warehousing

Per-unit monthly storage in humidity-controlled environment. Includes racking, inventory system access, and monthly reporting.

Guitar (body + case)$9–14 CAD/mo
Acoustic (larger footprint)$12–18 CAD/mo
Bass guitar$9–14 CAD/mo
Pallet storage (bulk)$85–120/pallet/mo
Monthly minimum$600 CAD

Get Quote

Receiving + QC

Inbound Processing

Full inbound receiving with instrument-level quality control inspection, photography, and reporting. Per-unit pricing.

Inbound receiving$8–12 CAD/unit
QC inspection + report$18–35 CAD/unit
Professional setup (basic)$38–65 CAD/unit
Minor repair triage$45–85 CAD/unit
Rush processing (24h)+25% surcharge

Get Quote

Fulfillment

Pick, Pack & Ship

Per-order fulfillment including instrument-safe packaging, carrier label generation, and tracking notification. Shipping charged at cost.

D2C order fulfillment$18–30 CAD/order
B2B dealer order$22–40 CAD/order
Packaging materials$6–14 CAD/unit
Return processing$28–50 CAD/unit
ShippingAt cost + 10%

Get Quote

All pricing in CAD. Volume discounts available at 50+ units/month. Custom bundles for full-service clients. Prices are indicative — contact us for a tailored quote.

How We Compare

What you get that
no generic 3PL offers

Capability	Guitar Fulfillment	Generic 3PL	Shipping Broker
Climate-controlled, humidity-managed storage	✓	✗	✗
Instrument-grade QC inspection with written report	✓	✗	✗
Professional guitar setup (action, intonation)	✓	✗	✗
Minor repair triage before shipping	✓	✗	✗
Per-serial-number inventory tracking	✓	Sometimes	✗
B2B retailer-compliant distribution	✓	Basic	✗
D2C eCommerce integration (Shopify, Amazon.ca)	✓	✓	✗
Guitar-specific returns assessment	✓	✗	✗
Canadian import & customs expertise	✓	General	General
Dedicated account manager	✓	Varies	✗

// Port of Vancouver — Gateway to Canada

Where Asia-Pacific
meets Canada

Tokyo / Osaka → Vancouver Port ~10 days sea
Seoul / Incheon → Vancouver ~12 days sea
Shanghai / Guangzhou → Vancouver ~14 days sea
Jakarta / Surabaya → Vancouver ~18 days sea
Vancouver → Toronto / Montreal 3–5 days ground
Vancouver → US (cross-border) Available

Why Vancouver

Strategic location.
Real advantage.

Port of Vancouver — Canada's busiest port

The Port of Vancouver handles over 170 million tonnes of cargo annually and is the primary North American entry point for Asia-Pacific shipments. Your guitars travel a shorter, cheaper route.

Lower inbound shipping costs

Routing through Vancouver versus eastern ports means significantly lower ocean freight costs for manufacturers in Japan, Korea, China, and Indonesia — your primary origin countries.

Established music industry ecosystem

Vancouver has a deep music retail and artist community. We understand the dealers, the market, and what Canadian musicians expect when they open a guitar box.

Cross-border optionality

For manufacturers who also target the US Pacific Northwest, our Vancouver location provides seamless cross-border shipping access — one warehouse, two markets.

FAQ

Questions manufacturers
always ask us

Do you work with brands that have no Canadian presence yet?

Yes — this is our primary client type. We act as your on-the-ground Canadian operation. Many brands use us as their effective Canadian distribution arm before establishing a local entity.

What humidity level do you maintain, and how is it monitored?

We maintain 45–55% relative humidity and 16–22°C temperature year-round using commercial HVAC and humidification systems. Data is logged continuously and we can share monthly climate reports with clients.

What does "guitar setup" include exactly?

Our standard setup includes: truss rod adjustment for proper neck relief, string action (saddle height), intonation calibration, nut slot check, and tuning stability test. Optional upgrades include re-stringing, fret polish, and electronics check.

Can you ship to both dealers and end consumers?

Absolutely. We handle both B2B (music retailers, buying groups) and D2C (direct to consumer via Shopify, Amazon.ca, or your own channels). Many clients use us for both simultaneously.

How do you handle customs and import documentation?

We work closely with licensed Canadian customs brokers. We help prepare the necessary documentation and can advise on HS codes, CBSA requirements, and CETA / CUSMA trade agreement implications for your country of origin.

What is your minimum volume requirement?

We have a monthly minimum billing of $600 CAD, which most clients reach easily with modest volume. We're designed to scale with you — from 20 units/month to 500+. There are no long-term volume commitments required upfront.

Do you have liability coverage for instruments in your care?

Yes. Our facility carries commercial general liability and cargo insurance. Specific coverage details and limits are outlined in our service agreement. High-value instruments can be individually declared for enhanced coverage.

How quickly can we get started?

Onboarding typically takes 3–5 business days — we set up your account in our WMS, align on your SKU structure, and agree on setup specs. Your first inbound shipment can arrive within 2 weeks of initial inquiry.

Get in Touch

Let's build your
Canadian operation
together.

Tell us about your brand, your volumes, and your timeline. We'll respond within one business day with a custom proposal — no obligation, no sales pressure.